Primary Care / Family Medicine
How To Become A New Patient
We are currently accepting new patients for our Family Practice. Please review the information below carefully before reaching out.
We Are Accepting New Patients
If you are interested in becoming a new patient of the Family Practice, please follow the steps below.
Important Insurance Notice
We do not accept MaineCare or MassHealth. We are unable to accept you as a new patient if MaineCare or MassHealth is either your primary or secondary insurance.
To Become a New Patient:
Confirm Insurance Coverage
Please confirm that Amy Coombs, APRN is in network for your insurance plan before proceeding.
Review Your Health History
Determine when your last annual physical was and when your next appointment is due — and what it is for (follow-up, physical, medication check, etc.).
Email Us to Get Started
Please email newpatient@mywholelifehealthcare.com with the following information:
Email us at
newpatient@mywholelifehealthcare.comPlease include the following:
- First and last name
- Phone number
- Name of insurance (e.g., Anthem BlueCross BlueShield, self-pay, etc.)
- Whether you are a former patient of Anna Pilzer, Jessica Roundy, or Nicole Rembisz — or a new patient to Whole Life Health Care
- Whether you would be interested in having your first appointment scheduled as Telemedicine (must have video capability)
NOTE: WLHC does not have encrypted email. Please keep in mind that communications via email over the internet are not secure. Although it is unlikely, there is a possibility that information you include in an email can be intercepted and read by other parties besides the person to whom it is addressed. By emailing us, you accept these risks.
New Patient Registration
New patient registration will take place over the phone.
Please keep your insurance information handy in anticipation of our call to register you as a new patient.
If you do not have your insurance information available, we will be happy to register you and will require a call back to update your insurance and schedule your first appointment.
We may also require a photo of the front and back of your insurance card if your insurance is not showing as eligible in our system.
Former Patients of Anna Pilzer, APRN — Jessica Roundy, APRN — Nicole Rembisz, APRN — or Shana Levander, APRN
Your first appointment will be scheduled based on provider availability.
Coming From a Different Provider's Office?
Your first appointment as a new patient will be an office visit.
It will be subject to a co-pay, co-insurance, or deductible, depending on your insurance plan.
First appointment availability varies depending on which provider is requested.
All New Patients
You will receive a text and an email reminder 5 days before your appointment, from which you will complete the registration process through online check-in. You can complete the online check-in on a smartphone, tablet, or computer.
If you don't have access to a computer or the internet, please let us know at the time we schedule your appointment. We will set you up to complete this process in the office and ask that you arrive 30 minutes before your appointment time to allow plenty of time to complete the New Patient paperwork.
We look forward to speaking with you!
Questions? We're Here to Help.
Call our office or send us an email and we'll guide you through the process.