Primary Care Practice Office Policies

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Appointments

Please call 603-431-6677 to schedule an appointment.
Our staff will be pleased to assist you in any way possible and all efforts will be made to accommodate your schedule.

New Patients are now being scheduled

(Please make sure you have your insurance card available)

A parent/ guardian must accompany a minor patient on all office visits, unless written consent of the parent or legal guardian is received.
We may see patients age 14 and older for family planning related visits without the consent of a parent/ guardian.

Cancellations and No show Policy

To ensure that each patient is given the proper amount of time allotted for their visit and to provide the highest quality care, it is very important for each scheduled patient to arrive for their visit on time.
If it’s necessary to reschedule an appointment, please call us immediately.

A minimum of 24 hours notice is required to cancel your appointment.
If less than a 24 hours notice is given, the appointment becomes a “Missed” appointment.
If you do not cancel in advance and do not present to the office for your appointment,
this will be considered a “No show” appointment.
If you incur 3 “No show/ missed” appointments within a one year period you may be discharged from the practice.

If you arrive more than 15 minutes late for your appointment, you may be asked to reschedule.

Insurance Referrals

There are times patients would prefer to see a specialist without seeing their primary care physician. Since we can not evaluate medical problems over the phone we prefer to see you in our office to determine if they can be treated by us. If a referral is required , we need to identify the condition and refer you to correct specialist. Many insurance companies require the primary care physician to evaluate the problem before a referral can be made.4pillars

If you need testing or a referral to a specialist, always check your insurance policy to confirm the coverage and if a pre-certification is required. If the coverage is required, notify our office by calling 603-431-6677 ext 306. Please be sure to have the specialist/facility name, phone and fax number,the reason for visit as well as dates of service. Also, make sure to leave your full name, the spelling of your name and your date of birth.
Please be mindful that referrals are completed within 5-7 business days from the date of a request. Out of network referrals, prior authorizations and other specialized referrals may take more than 7 business days to complete.
Whole Life Health Care is not financially responsible for any charges due to lack of referral.

Prescription Refills

Patients currently established with one of Whole Life Health Care’s Nurses Practitioners that are in need of refilling their prescription , may call 603-431-6677 and leave a message on our Prescription Line (ext 222). Please make sure to leave your name, the spelling of your name, date of birth, which prescription you would like filled, where you would like it filled, what is the location of the pharmacy, as some towns have more than one.
Please be advised that prescriptions not needing a prior authorization will be filled within 24-48 hours. Prescriptions needing a prior- authorization may take up to 7 business days.

Messages left on a prescription line after 4pm, may not taken care of until the next business day.
We recommend Patients call before their Prescription has run out.

Financial Policies

Whole Life Health Care participates in most HMO and PPO plans, as well as Medicare. Keep in mind that your insurance policy is a contract between you and your insurance company. We will bill your insurance as a courtesy to you. Please call your insurance company to confirm coverage. Knowing you benefits is your responsibility. If your policy requires you to select a primary care provider, you must select one of our providers prior to your appointment or you may have to reschedule or/and be responsible for any charges denied for this reason. Determine if Providers are in network prior to your first visit.

All patients must furnish valid and up-to-date proof of insurance coverage. Please notify us of any changes in insurance coverage prior to the time of service. Insurance denials for termination of coverage will be automatically billed to the patient.

All co-payments, balances, co-insurance and deductibles are due and payable at the check-in (unless previous arrangements have been made with the billing department).

Please be aware that some services may not be covered under your insurance. Any charges denied by insurance as non- covered are the responsibility of the patient. Whole Life Health Care will not misrepresent your non-covered service in order to obtain payments from you insurance company.

Whole Life Health Care recognizes that some of our patients may be without insurance, or have insurance that WLHC do not participate with. For self pay patients, payments are expected in full at the time of the service. We offer a discount (for office visits only on the day of the service), providing there is no outstanding balance due.

We are required by law to file claims related to any injury incurred at work. In order for a claim to be considered work- related, you must report the incident to your employer. We require that you supply us with the Worker’s Comp claim number, phone number, contact person and the name and billing address of the Worker’s Comp carrier at the time of the appointment.

Whole Life Health Care does not bill any third party liability or auto insurances.

Method of payments accepted : cash, personal checks, Visa or MasterCard